Player support: the first step in boosting player retention / User Acquisition Math: 101
Date : Thursday, October 25th - 10.00 - 10.30 > Room 1
Description: attracting and retaining players: two sides of the same coin? Would the right blend of customer support consist of language proficiency, passionate gamers and customer service? The games industry is undergoing dramatic change as customer service becomes another battlefield for winning over players. And here comes the outsourcing advantage!
Audience: Games companies